Team Structure & Support Model
Your Business, Our Support
Think of us as an extension of your team. Pick a support model that matches your work style — whether you need flexible hours or dedicated support. Your Key Account Manager (KAM) / Senior Oversight will handle everything from day one, ensuring smooth onboarding and coordination. We adapt to your schedule, your goals, and your way of working.
Cost Overview – Outsourcing Packages
Transparent Pricing for Your Business Needs
Our outsourcing packages are designed to cater to businesses of various sizes and requirements, with transparent pricing that allows you to make informed decisions based on your budget and needs. Below, you’ll find a detailed breakdown of our various outsourcing packages available now.
Creative & Marketing Department Packages
This package is a comprehensive collection of solutions offered under Creative Process Outsourcing + Digital Marketing + Social Media.
| # | Package Name | Package Cost (USD) per month | No. of staff support (Dedicated) | ADDITIONAL SUPPORT | Support Hours |
|---|---|---|---|---|---|
| 1 | Small Business | 1499 | 1 | KAM | Fixed |
| 2 | Growth Business | 2999 | 2 | KAM | Fixed |
| 3 | Scale-Up Business | 4999 | 3 | KAM | Fixed |
| 4 | Corporate Business | Custom | – | KAM | Fixed |
If you wish to get support for each division separately, you can purchase the packages below:
1. Creative Process Outsourcing (CPO) Package
| # | Package Name | Package Cost (USD) per month | No. of hours per month (min) | Cost per Hour (USD) | Support Hours |
|---|---|---|---|---|---|
| 1 | Small Business | 999 | 40 | 25 | Flexible |
| 2 | Growth Business | 1999 | 80 | 25 | Flexible |
| 3 | Scale-Up Business | 2999 | 120 | 25 | Flexible |
| 4 | Corporate Business | Custom | – | Flexible |
2. Digital Marketing Outsourcing Package
| # | Package Name | Package Cost (USD) per month | No. of hours per month (min) | Cost per Hour (USD) | Support Hours |
|---|---|---|---|---|---|
| 1 | Small Business | 999 | 40 | 25 | Flexible |
| 2 | Growth Business | 1999 | 80 | 25 | Flexible |
| 3 | Scale-Up Business | 2999 | 120 | 25 | Flexible |
| 4 | Corporate Business | Custom | – | – | Flexible |
3. Social Media Outsourcing Package
| # | Package Name | Package Cost (USD) per month | No. of hours per month | Cost per Hour (USD) | Support Hours |
|---|---|---|---|---|---|
| 1 | Small Business | 999 | 40 | 25 | Flexible |
| 2 | Growth Business | 1999 | 80 | 25 | Flexible |
| 3 | Scale-Up Business | 2999 | 120 | 25 | Flexible |
| 4 | Corporate Business | Custom | – | – | Flexible |
KAM / Senior Oversight (Unified Role Definition): The KAM (Senior Oversight) serves as the primary point of contact for all account management, communication, and coordination. In cases where the KAM is unavailable, continuity is ensured through a Senior Oversight Forum consisting of one or more senior resources, which provides governance, quality control, and uninterrupted service across all client engagements.
Team Structure & Support Model Overview*
*Applies only to the “Creative & Marketing Department” package. All other services are provided on an hourly basis, with pricing determined by the selected package.
Base-Standard Model for Small Business Package
Starting your business improvement journey shouldn’t mean committing to a full department right away. Our Base-Standard model gives you professional business support precisely when you need it
Understanding Our Approach
Choose what fits your pace: Small business success depends on smart resource management. Our Base-Standard model provides dedicated support with live assistance.
Get organized, stay efficient: Content writing and consulting work best with proper planning. We schedule these tasks strategically, ensuring you get maximum value from every hour. It’s like having a skilled professional on speed dial – there when you need them, not charging when you don’t.
Support Scheduling
Need to book a resource? This is a live support model, so resource(s) are readily available at your fingertips. You can simply raise a ticket to notify and engage the relevant team whenever required.
Track progress, measure success: We use clear project timesheets that show exactly where your hours go. Running low? Top up at USD 25 per hour. For specialized consulting work, we’ll discuss rates upfront – keeping everything transparent.
Service Delivery Structure
| Package | model | Support | SUPPORT HOURS | Additional Support |
|---|---|---|---|---|
| Small | Base-Standard* | One Resource or SkilledX Talent Pool (Ad Hoc) | 1 Resource + KAM 1 Dedicated Resource: One dedicated resources available for 8 working hours per business day each, across 5 business days per week. KAM: Up to 5 hour per week (5 business days) | KAM |
*Base-Standard: Dedicated support (the “Base” refers to your foundational support structure based on resource(s) allocation, and “Standard” indicates the defined service level/tier)
Note: Best viewed on desktop
KAM / Senior Oversight (Unified Role Definition): The Key Account Manager (KAM) and Senior Oversight refer to the same role. In the absence of a dedicated KAM, a senior equivalent professional will be assigned as Senior Oversight to ensure continuity of service, governance, and quality control.
Features
| Feature | Details |
|---|---|
| Best For | Startups, small businesses needing periodic support |
| Contract Term | Annual with monthly billing |
| Price Point | Starting $1499/mo |
| Bonus Hours | NA |
| Monthly Support Coverage | 20 Working Days |
| Senior Oversight Structure | Quality review only |
| Senior Oversight Background | MNC/Big4 experience |
| Support Type | Dedicated |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $25/hour |
| Package Lock-In | No |
| Support Format | One Individual + KAM (One Hour) |
| Resource Allocation | SkilledX Talent Pool (Ad Hoc) or One Designer (Dedicated) |
| Response Timing | Live support |
| Content Writing/Consulting | Planned deliverables |
| Brand Development | Brand Identity Kit (Standard) |
| Project Management | KAM coordination |
Exclusive Benefits
You will get enterprise-grade business support that typically costs 3-4 times more. Our specialists bring Big4 and MNC experience to your projects – expertise that generic design services simply can’t match.
Build your brand, not overhead: This package helps small businesses build professional foundations without the burden of full-time staff. Each deliverable strengthens your market presence, from pitch-perfect presentations to engaging social media content. When you need extra hours, simple top-ups keep your projects moving.
For specialized skills or custom requirements, we’ll discuss rates upfront. It’s part of our commitment to transparency – you always know exactly what you’re getting and what it costs.
Flexi-Hybrid Model for Growth and Scale-Up Packages
Ready to expand your business capabilities but not sure about committing to a full department? Our Flexi-Hybrid model bridges this gap perfectly. It’s like having an adaptable business process outsourcing team that grows with your business – available when you need them, flexible when you don’t.
Understanding Our Approach
Choose what fits your pace: You will receive support from two dedicated resources (one designer and one content associate), along with experienced KAM that is exceptional for this price point, for five business days per week.
Get the right support level: Our hybrid model adapts to your needs. The Growth Package includes support from two resources, while the Scale-Up Package includes three resources, including studio staff to manage your marketing calendar. Additionally, both packages include up to two hours of KAM support per business day, providing a level of strategic supervision that is difficult to match in this price range.
Need content writing or consulting? These services work best with proper planning. We schedule them strategically to ensure quality and consistency. Think of it as having a specialized team on standby – professional, prepared, and ready to deliver.
Support Scheduling
Need to book a resource? This is a live support model, so resources are readily available at your fingertips. You can simply raise a ticket to notify and engage the relevant team whenever required. That’s it.
Track progress, measure success: We can work either in your workspace or in our workspace. Either way, everything remains fully under your control.
Service Delivery Structure
| Package | model | Support | SUPPORT HOURS | Additional Support |
|---|---|---|---|---|
| Growth | Flexi-Hybrid* | One Designer + One Content (Dedicated) + KAM | 2 Resources + KAM 2 Dedicated Resources: Two dedicated resources available for 8 working hours per business day each, across 5 business days per week (16 combined working hours per day). KAM: Up to 2 hours per day, 5 business days. | KAM |
| Scale-Up | Flexi-Hybrid* | One Designer + One Content + One Studio Staff (Dedicated) + KAM | 3 Resources + KAM 3 Dedicated Resources: Three dedicated resources available for 8 working hours per business day each, across 5 business days per week (24 combined working hours per day). KAM: Up to 2 hours per day, 5 business days. | KAM |
Note: Best viewed on desktop
Features – Flexi-Hybrid Model (Growth)
| Feature | Details |
|---|---|
| Best For | Growing businesses with regular business needs |
| Contract Term | Annual with monthly billing |
| Price Point | Starting $2999/mo |
| Monthly Support Coverage | 20 Working Days |
| Bonus Hours | NA |
| Avg. Hours per Day* | 8 hours X 2 dedicated staff (Oversight excluded) |
| Senior Oversight Structure | Included review |
| Senior Oversight Background | Big4 experience |
| Support Type | Dedicated |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $25/hour |
| Package Lock-In | No |
| Support Format | 2 Individuals + KAM (2 hours per day, 5 working days per week) |
| Resource Allocation | One Designer + One Content Associate (Dedicated) |
| Response Timing | Live support |
| Content Writing/Consulting | Planned deliverables |
| Brand Development | Brand Identity Kit (Advanced) |
| Project Management | KAM coordination |
Features – Flexi-Hybrid Model (Scale-Up)
| Feature | Details |
|---|---|
| Best For | Businesses needing consistent, complex support |
| Contract Term | Annual with monthly billing |
| Price Point | Starting $4999/mo |
| Monthly Support Coverage | 20 Working Days |
| Bonus Hours | NA |
| Avg. Hours per Day* | 8 Hours X 3 dedicated staff (Oversight excluded) |
| Senior Oversight Structure | Fixed 2 hours/day for support (Max) |
| Senior Oversight Background | Big4 experience |
| Support Type | Dedicated |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $25/hour |
| Package Lock-In | No |
| Support Format | 3 Individuals + KAM (Max 2 hours per day, 5 working days per week) |
| Resource Allocation | One Designer + One Content Associate + One Studio Staff Member |
| Response Timing | Live support |
| Content Writing/Consulting | Yes |
| Brand Development | Brand Identity Kit (Comprehensive) |
| Project Management | Team Lead + KAM |
Exclusive Benefits
Looking for enterprise-quality BPO services without enterprise-level costs? Our packages aren’t limited by fixed hours—you receive dedicated staff support for five business days a week, up to 20 working days per month.
Growth package users can easily top up hours at our standard rate. Scale-Up clients rarely need this – proper planning usually keeps you within your hours.
For specialized skills or work outside your package, we’ll discuss market rates upfront – no hidden costs, no surprises.
Dedicated Model for Corporate Package
When major corporates need dependable resource support, they can’t afford to compromise. Our Dedicated model offers a straightforward solution: your own BPO team, working full-time, focused solely on your brand’s success. Think of it as your in-house department, but without the recruitment and infrastructure challenges.
Understanding Our Approach
Build your perfect team: We create your team based on specific needs – not generic templates. A Team Lead manages daily operations while expert reviewers maintain quality standards. Your remote department comes ready with infrastructure, training, and specialized talent, letting you focus on strategic priorities.
Experience the enterprise edge: Our corporate solution is designed for organizations where skill and experience drives business growth. Led by professionals with Big4 experience, we understand the demanding needs of professional services firms, consulting companies, and global enterprises. Our team brings that high-caliber expertise to every deliverable, ensuring the quality standards you expect for your brand presence and client work.
Support Scheduling
Full-time focus, maximum flexibility: Your remote team works standard business hours, Monday through Friday. Monthly project planning sessions help prioritize work, while quarterly reviews refine our approach. It’s not about rigid processes – it’s about getting your work done right, on time, every time.
Service Delivery Structure
| Package | model | Full-Time Support | Ad Hoc Support | Additional Support |
|---|---|---|---|---|
| Corporate | Dedicated | Dedicated Team Team Lead, KAM | SkilledX Talent Pool* | KAM Global Ethical Hotline (Free) |
* Team Lead, KAM with Big4 Experience, Training Support, SMEs, and More.
Note: Best viewed on desktop
Features
| Feature | Details |
|---|---|
| Best For | Organizations requiring full remote department or a Global remote department |
| Contract Term | Annual with Quarterly billing |
| Price Point | Custom pricing |
| Monthly Support Coverage | 20 Working Days |
| Avg. Hours per Day* | Custom |
| Senior Oversight Structure | Full team integration |
| Senior Oversight Background | Big4 experience |
| Support Type | Dedicated |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | Custom |
| Package Lock-In | No |
| Support Format | Team + Team Lead + KAM |
| Resource Allocation | Dedicated Team with Team Lead |
| Response Timing | Live Support |
| Ethics Hotline | Yes (Global) |
| Content Writing/Consulting | Integrated service |
| Brand Development | Brand Identity Kit (Comprehensive) with brand guardianship (Optional) |
| Project Management | Team Lead + KAM (Dedicated) |
Exclusive Benefits
Our Dedicated model transforms how enterprises handle business needs. Your full-time team brings more than just creative & marketing skills – they deliver enterprise-grade solutions and AI-driven automation that streamline complex processes.
Global reach, local touch: Navigate multi-brand management with ease. Our teams support worldwide operations while maintaining brand consistency. From strategic advisory to 24/7 priority support, we’ve got you covered.
Enterprise-grade solutions: Access cutting-edge tools and processes:
- Global intranet & extranet platforms for seamless collaboration
- Interactive content creation for training and client engagement
- Comprehensive marketing and compliance guidelines
- Department workflows and CMO handbook
- End-to-end business automation support
- Specialized automation services and generative AI capabilities
- Worldwide usage rights
- Chatbot integration
- Global ethics hotline & whistleblowing service
Custom pricing, custom solutions: Every enterprise has unique needs. We tailor pricing and service packages to match your specific requirements, ensuring you get exactly what your business needs to thrive.
Whether you’re expanding globally or optimizing internal processes, our Dedicated model provides the resources, expertise, and support to drive your success. It’s more than outsourcing – it’s your partner in business excellence.
Support Models at a Glance
Success in business process outsourcing isn’t just about talent—it’s about finding the right operational fit. We design support models tailored to your workflow, pairing you with a dedicated Key Account Manager who becomes an extension of your business. From our Base-Standard model for growing businesses to our Dedicated model for enterprises, each approach is backed by experienced professionals with Big4 expertise. Because your success hinges on true partnership, not just personnel.
SkilledX Support Models: Side-by-Side Comparison
| Feature | Base-Standard Model (Small Business) | Flexi-Hybrid Model (Growth) | Flexi-Hybrid Model (Scale-Up) | Dedicated Model (Corporate) |
|---|---|---|---|---|
| Best For | Startups, small businesses needing periodic support | Growing businesses with regular business needs | Businesses needing consistent, complex support | Organizations requiring full BPO department or a Global BPO department |
| Contract Term | Annual with monthly billing | Annual with monthly billing | Annual with monthly billing | Annual with quarterly advance billing |
| Price Point | Starting $1499/mo | Starting $2999/mo | Starting $4999/mo | Custom pricing |
| Monthly Support Coverage | 20 Working Days | 20 Working Days | 20 Working Days | 20 Working Days |
| Senior Oversight Structure | Fixed 5 hours/week for support | Fixed 2 hours/day for support (Max) | Fixed 2 hours/day for support (Max) | Full team integration |
| Senior Oversight Background | MNC/Big4 experience | Big4 experience | Big4 experience | Big4 experience |
| Support Type | Dedicated | Dedicated | Dedicated | Dedicated |
| Notice Period | 30 days | 30 days | 30 days | 30 days |
| Top-Up | Yes | Yes | Yes | Yes |
| Top-Up Rate | $25/hour | $25/hour | $25/hour | Custom |
| Package Lock-In | No | No | No | No |
| Support Format | 1 Individual + KAM (Limited) | 2 Individuals + KAM | 3 Individuals + KAM | Team + Team Lead + KAM |
| Resource Allocation | SkilledX Talent Pool (Ad Hoc) / One resource | 2 Dedicated resources | 3 Dedicated resources | Dedicated Team with Team Lead |
| Response Timing | Live support | Live support | Live support | Live support |
| Content Writing/Consulting | Planned deliverables | Integrated service | Integrated service | Integrated service |
| Brand Development | Brand Identity Kit (Standard) | Brand Identity Kit (Advanced) | Brand Identity Kit (Comprehensive) | Brand Identity Kit (Comprehensive) with brand guardianship (Optional) |
| Project Management | KAM coordination | KAM coordination | Team Lead + KAM | Team Lead + KAM (Dedicated) |
Note: Best viewed on desktop
SkilledX Support Models: Terms & Conditions at a Glance
| Terms & Conditions | Base-Standard Model (Small Business) | Flexi-Hybrid Model (Growth) | Flexi-Hybrid Model (Scale-Up) | Dedicated Model (Corporate) |
|---|---|---|---|---|
| Unused Hours | Don’t carry forward to next month | Don’t carry forward to next month | Don’t carry forward to next month | NA |
| Scope Changes | 24 hours advance notice required | 24 hours advance notice required | 24 hours advance notice required | NA |
| Client Coordination | Client provides brief via KAM | Client provides brief via KAM | Client provides brief via KAM | Client collaborates with team |
| Brand Guidelines | Client must provide | Client must provide | Client must provide | Client must provide |
| Working Hours | Standard business hours only | Standard business hours only | Standard business hours flexible | Standard business hours customizable |
| Project Revisions | Limited as per hours allocation | Limited as per hours allocation | Multiple included | Comprehensive revision process |
| Quality Assurance | Post-completion review | Ongoing review | Proactive review | Integrated quality system |
| Intellectual Property | Full rights transfer to client | Full rights transfer to client | Full rights transfer to client | Full rights transfer to client |
| Confidentiality | Standard NDA | Standard NDA | Enhanced NDA | Comprehensive NDA |
| Infrastructure Usage | Standard tools included | Standard tools included | Advanced tools included | Enterprise infrastructure included |
| After-Hours Support | Not available | Available with premium rate | Available with premium rate | Custom arrangement possible |
| Milestone Planning | Basic project tracking | Regular checkpoints | Strategic milestone planning | Comprehensive project governance |
| Rush Requests | Subject to availability | Accommodated when possible | Priority handling | Built-in flexibility |
| Communication Channels | Email and helpdesk | Email, helpdesk, and collaboration platform | Multiple channels including direct access | Dedicated communication system |
Note: Best viewed on desktop
Which Model Is Right For You?
Choose Base-Standard Model if you:
- Need professional business support on an ad hoc basis
- Have periodic rather than daily business needs
- Want to build brand foundations without full-time staff
- Are looking for cost-effective, quality-focused solutions
- Need expert execution with Big4-level oversight
Choose Flexi-Hybrid Model if you:
- Need live business support but not full-time
- Want flexibility between ad hoc and dedicated support
- Require live collaborative sessions
- Need adaptable resource allocation based on project demands
- Want a consistent resource who understands your brand
Choose Dedicated Model if you:
- Require a full BPO department
- Need full-time resources focused exclusively on your brand
- Have complex, ongoing business requirements
- Want comprehensive enterprise-grade solutions and workflows
- Need global support capabilities and advanced infrastructure
Starting Your Partnership
Initial Discussion
Your KAM will meet with you to understand your specific needs and help you choose the right package. They’ll explain how our team structure works and what support you can expect.
Team Setup
Once you select your package, we’ll introduce you to your team. For most clients, this includes a KAM who handles day-to-day communication, along with your assigned professionals.
Getting to Work
After the initial setup, you’ll receive access to our client portal and collaboration tools. Your team will begin working on your projects according to the agreed schedule, based on your model type. For the Base-Standard model, this means focused ad hoc support when you need it. The Flexi-Hybrid model offers flexible resource allocation, while the Dedicated model provides full-time support.
Frequently Asked Questions
Here Are Answers to Some of the Most Common Questions We Receive:
Package & Support
1. What are the standard support hours?
Support allocation varies by package. For example, a 80-hour Flexi-Hybrid model translates to approximately four hours daily over 20 working days monthly. Dedicated model operates during standard business hours, Monday to Friday.
2. How are public holidays handled?
You retain your full monthly hours regardless of holidays. Your KAM will help plan resource allocation around holidays to maintain workflow continuity.
3. Can I request urgent support outside working hours?
Yes, with 24-hour advance notice where possible. Additional charges may apply based on package terms. Your KAM can provide specific details for your package.
Communication & Workflow
1. Who is my primary point of contact? Your KAM oversees all communication and project coordination. They ensure smooth workflow between your team and our resources.
2. How do I submit support requests? Submit requests via our helpdesk or email your resource(s), copying the KAM. In workspace arrangements, tickets will automatically notify the respective team members. The KAM will act in an observer role in such cases.
Quality & Resources
1. How is work quality maintained? KAM with Big4 experience reviews deliverables across all packages. For specific quality assurance processes, please discuss with your KAM.
2. What happens if my assigned team member is unavailable? We maintain backup support to ensure work continuity. Your KAM will notify you of any changes and manage transitions smoothly.
3. How are project priorities managed? Your KAM works with you to establish clear priorities and timelines. For specific workflow management details, please contact your KAM.
Billing & Subscriptions
1. What is the payment schedule? Small, growth, and scale-up packages are billed monthly in advance. Corporate packages offer quarterly billing with flexible payment options. All payments are due before the 3rd of each billing cycle. Your KAM will explain specific terms during onboarding.
2. Can I upgrade my package? Yes, you can upgrade anytime as your needs grow. Contact your KAM to discuss upgrade options that best suit your requirements.
3. What happens when I use all my monthly hours? Top-up hours are available at standard rates. Your KAM will alert you before you reach your limit and discuss options.
Business Continuity
1. What happens if I need to pause services? Both service pauses and cancellations require an one month notice period. Your KAM can review specific circumstances if your business situation changes unexpectedly. The notice period may be adjusted based on KAM approval for legitimate business reasons.
2. How do you handle business continuity? We maintain robust systems to ensure uninterrupted service. For specific continuity measures related to your package, please consult your KAM.
Note: For more details on specialized services, enterprise solutions, or custom requirements, please contact your Key Account Manager (KAM).