$525B

The global business process outsourcing market is projected to reach $525.23 billion by 2030, growing at a CAGR of 9.6% from 2024 to 2030, demonstrating the industry’s robust expansion.

Source: Grand View Research

30-50%

Businesses can achieve substantial cost reductions on projects by outsourcing to specialized agencies, particularly in strategic global regions like India and Eastern Europe.

Source: Exploding Topics

98%

Organizations depend on service providers for AI and generative AI, driving innovation without heavy in-house development costs and infrastructure investment.


Source: Deloitte Global Outsourcing Survey 2024

70%

Companies report that outsourcing creative processes has significantly improved their access to specialized talent and skills that would be difficult or impossible to develop in-house.


Source: Exploding Topics

80%

Business leaders report that outsourcing provides significantly greater flexibility and scalability, enabling organizations to respond quickly to market changes and capitalize on emerging opportunities.


Source: Exploding Topics

67%

Organizations are adopting outcome-based outsourcing relationships, emphasizing skilled talent, value creation, and agility in their broader, evolving strategic business decisions


Source: Deloitte Global Outsourcing Survey 2024

62%

Outsourcing’s focus has shifted from cost savings to strategic alignment, with 62% of firms prioritizing strategic benefits and 28% focusing on cost.


Source: Deloitte Global Outsourcing Survey 2024

40%

Organizations leveraging CPO consistently achieve significantly higher quality outputs than in-house teams, driving innovation and competitive advantage.


Source: Exploding Topics

90%

Almost 90% of global companies with over $1 billion in revenue plan to maintain or increase outsourcing, seeing it as a strategic necessity.


Source: KPMG – The Future of Outsourcing

BUSINESS PROCESS OUTSOURCING (BPO)