Team Structure & Support Model
Your Business, Our Support
Think of us as an extension of your team. Pick a support model that matches your work style – whether you need flexible hours or dedicated support. Your Key Account Manager (KAM) will handle everything from day one, making sure your team’s ready when you are. We adapt to your schedule, your goals, and your way of working.
Base-Standard Model for Small Business Package
Starting your creative journey shouldn’t mean committing to a full department right away. Our Base-Standard model gives you professional creative support precisely when you need it
Understanding Our Approach
Choose what fits your pace: Small business success depends on smart resource management. Our Base-Standard model gives you 50 monthly hours (2.5 hours daily) with a 33% bonus hour benefit in your first year – and yes, this bonus continues every year your contract stays active. While we don’t include live sessions, we promise initial response within 2 hours with a clear action plan.
Get organized, stay efficient: Content writing and consulting work best with proper planning. We schedule these tasks strategically, ensuring you get maximum value from every hour. It’s like having a skilled creative professional on speed dial – there when you need them, not charging when you don’t.
Support Scheduling
Need to book a resource? Just like booking a meeting room, give us 2 hours’ notice and your creative support is ready. Scale-Up clients enjoy added flexibility – direct access to senior oversight for urgent requirements. Need full-time creative support? Our corporate package might be your better fit.
Track progress, measure success: We use clear project timesheets that show exactly where your hours go. Running low? Top up at USD 16 per hour. For specialized consulting work, we’ll discuss rates upfront – keeping everything transparent.
Service Delivery Structure
| Package | model | Support | SUPPORT HOURS | Additional Support |
|---|---|---|---|---|
| Small | Base-Standard* | SkilledX Talent Pool (Ad-Hoc) | 2.5 Hours/ Business Day (including Senior Oversight) | Senior Oversight KAM |
* Base-Standard: fixed, ad-hoc support (The ‘Base‘ refers to your foundational support structure and ‘Standard‘ indicates the specific service level/tier)
Note: Best viewed on desktop
Features
| Feature | Details |
|---|---|
| Best For | Startups, small businesses needing periodic support |
| Contract Term | Annual with monthly billing |
| Price Point | Starting $799/mo |
| Monthly Hours | 50 hours |
| Bonus Hours | 33% included |
| Avg. Hours per Day | 2.5 hours |
| Live Support | No (2-hour response time) |
| Senior Oversight Structure | Quality review only |
| Senior Oversight Background | MNC/Big4 experience |
| Support Type | Fixed ad-hoc support |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $16/hour |
| Package Lock-In | No |
| Support Format | Individual + Senior Oversight (Limited) + KAM |
| Resource Allocation | SkilledX Talent Pool (Ad-Hoc) |
| Response Timing | Initial assessment within 2 hours |
| Ethics Hotline | No |
| Content Writing/Consulting | Planned deliverables |
| Brand Development | Brand Identity Kit (Standard) |
| Project Management | KAM coordination |
Exclusive Benefits
Starting small shouldn’t mean compromising on quality. At just USD 16 per hour, you get enterprise-grade creative support that typically costs 3-4 times more. Our specialists bring Big4 and MNC experience to your projects – expertise that generic design services simply can’t match.
Build your brand, not overhead: This package helps small businesses build professional foundations without the burden of full-time staff. Each deliverable strengthens your market presence, from pitch-perfect presentations to engaging social media content. When you need extra hours, simple top-ups keep your projects moving.
For specialized skills or custom requirements, we’ll discuss rates upfront. It’s part of our commitment to transparency – you always know exactly what you’re getting and what it costs.
Flexi-Hybrid Model for Growth and Scale-Up Packages
Ready to expand your creative capabilities but not sure about committing to a full department? Our Flexi-Hybrid model bridges this gap perfectly. It’s like having an adaptable creative team that grows with your business – available when you need them, flexible when you don’t.
Understanding Our Approach
Choose what fits your pace: Growth package delivers 100 monthly hours (5 hours daily) while Scale-Up offers 200 hours (10 hours daily) – perfect for businesses needing consistent creative support. Both packages include a 33% bonus hour benefit in your first year, continuing at the same rate annually with an active contract.
Get the right support level: Our hybrid model adapts to your needs. Growth package users work directly with one designer during live sessions. Scale-Up users get enhanced support – one main designer plus dedicated senior oversight (MNC/Big4 experienced) for complex projects. Whether it’s ad-hoc tasks or ongoing projects, your team scales to match.
Need content writing or consulting? These services work best with proper planning. We schedule them strategically to ensure quality and consistency. Think of it as having a specialized creative team on standby – professional, prepared, and ready to deliver.
Support Scheduling
Need to book a resource? Just like booking a meeting room, give us 2 hours’ notice and your creative support is ready. Scale-Up clients enjoy added flexibility – direct access to senior oversight for urgent requirements. Need full-time creative support? Our corporate package might be your better fit.
Track progress, measure success: We use clear project timesheets that show exactly where your hours go. Running low? Top up at USD 16 per hour. For specialized consulting work, we’ll discuss rates upfront – keeping everything transparent.
Service Delivery Structure
| Package | model | Support | SUPPORT HOURS | Additional Support |
|---|---|---|---|---|
| Growth | Flexi-Hybrid* | One Designer (Ad-Hoc/Dedicated) | 5 Hours/ Business Day (including Senior Oversight) | Senior Oversight KAM |
| Scale-Up | Flexi-Hybrid* | One Designer (Ad-Hoc/Dedicated) Senior Oversight (Ad-Hoc/Dedicated) | Designer – 8 Hours/ Business Day Senior Oversight – 2 Hours/ Business Day | KAM Ethical Hotline |
*Flexi-Hybrid: ad-hoc/dedicated
Note: Best viewed on desktop
Features – Flexi-Hybrid Model (Growth)
| Feature | Details |
|---|---|
| Best For | Growing businesses with regular creative needs |
| Contract Term | Annual with monthly billing |
| Price Point | Starting $1599/mo |
| Monthly Hours | 100 hours |
| Bonus Hours | 33% included |
| Avg. Hours per Day | 5 hours |
| Live Support | Yes (2-hour booking) |
| Senior Oversight Structure | Included review |
| Senior Oversight Background | Big4 experience |
| Support Type | Ad-hoc/dedicated hybrid |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $16/hour |
| Package Lock-In | No |
| Support Format | Individual + Senior Oversight (Ad-hoc) + KAM |
| Resource Allocation | One Designer (Ad-Hoc/Dedicated) |
| Response Timing | Live support with 2-hour advance booking |
| Ethics Hotline | No |
| Content Writing/Consulting | Planned deliverables |
| Brand Development | Brand Identity Kit (Advanced) |
| Project Management | KAM coordination |
Features – Flexi-Hybrid Model (Scale-Up)
| Feature | Details |
|---|---|
| Best For | Businesses needing consistent, complex support |
| Contract Term | Annual with quarterly advance billing |
| Price Point | Starting $3199/mo |
| Monthly Hours | 200 hours |
| Bonus Hours | 33% included |
| Avg. Hours per Day | 10 hours |
| Live Support | Yes (2-hour booking or direct access) |
| Senior Oversight Structure | Fixed 2 hours/day for support |
| Senior Oversight Background | Big4 experience |
| Support Type | Ad-hoc/dedicated hybrid |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | $16/hour |
| Package Lock-In | No |
| Support Format | Individual + Senior Oversight (Dedicated) + KAM |
| Resource Allocation | One Designer + Senior Oversight |
| Response Timing | Direct access to senior oversight for urgent needs |
| Ethics Hotline | Yes |
| Content Writing/Consulting | Planned deliverables |
| Brand Development | Brand Identity Kit (Comprehensive) |
| Project Management | KAM + Senior Oversight |
Exclusive Benefits
Want enterprise-quality creative work without enterprise-level investment? Our Growth package delivers 100 monthly hours, while Scale-Up provides 200 hours of skilled creative support. At approximately USD 16 per hour, you’re getting Big4-caliber expertise at a fraction of market rates.
Scale-Up advantage: No need for an in-house project manager. Our senior oversight team, with MNC/Big4 experience, guides and trains your remote resource. They become the guardians of your brand, ensuring consistency across all creative assets.
Growth package users can easily top up hours at our standard rate. Scale-Up clients rarely need this – proper planning usually keeps you within your hours.
Choose how you work: Need flexibility? Use ad-hoc support with 2-hour notice. Want consistency? Opt for dedicated support. It’s like choosing between a taxi and a regular driver – both get you there, you pick what works for your style.
For specialized skills or work outside your package, we’ll discuss market rates upfront – no hidden costs, no surprises.
Dedicated Model for Corporate Package
When major corporates need dependable creative support, they can’t afford to compromise. Our Dedicated model offers a straightforward solution: your own creative team, working full-time, focused solely on your brand’s success. Think of it as your in-house creative department, but without the recruitment and infrastructure challenges.
Understanding Our Approach
Build your perfect team: We create your team based on specific needs – not generic templates. A Team Lead manages daily operations while expert reviewers maintain quality standards. Your creative department comes ready with infrastructure, training, and specialized talent, letting you focus on strategic priorities.
Experience the enterprise edge: Our corporate solution is designed for organizations where creative excellence drives business growth. Led by professionals with Big4 experience, we understand the demanding needs of professional services firms, consulting companies, and global enterprises. Our team brings that high-caliber expertise to every deliverable, ensuring the quality standards you expect for your brand presence and client work.
Support Scheduling
Full-time focus, maximum flexibility: Your creative team works standard business hours, Monday through Friday. Monthly project planning sessions help prioritize work, while quarterly reviews refine our approach. It’s not about rigid processes – it’s about getting your creative work done right, on time, every time.
Beyond the basics: Unlike our Flexi-Hybrid model, your team works exclusively for you, available every business day. They don’t just create – they become brand guardians who understand your market, culture, and business objectives.
Service Delivery Structure
| Package | model | Full-Time Support | Ad-Hoc Support | Additional Support |
|---|---|---|---|---|
| Corporate | Dedicated | Dedicated Team Team Lead, Senior Oversight | SkilledX Talent Pool* | KAM Global Ethical Hotline |
* Team Lead, senior oversight with Big4 Experience, Training Support, SMEs, and More.
Note: Best viewed on desktop
Features
| Feature | Details |
|---|---|
| Best For | Organizations requiring full creative department or a Global creative department |
| Contract Term | Annual with Quarterly billing |
| Price Point | Custom pricing |
| Monthly Hours | Custom |
| Bonus Hours | Custom arrangement |
| Avg. Hours per Day | Custom |
| Live Support | Yes (always available) |
| Senior Oversight Structure | Full team integration |
| Senior Oversight Background | Big4 experience |
| Support Type | Full-time dedicated team |
| Notice Period | 30 days |
| Top-Up | Yes |
| Top-Up Rate | Custom |
| Package Lock-In | No |
| Support Format | Team + Team Lead + Senior Oversight + KAM |
| Resource Allocation | Dedicated Team with Team Lead |
| Response Timing | Immediate response |
| Ethics Hotline | Yes (Global) |
| Content Writing/Consulting | Integrated service |
| Brand Development | Brand Identity Kit (Comprehensive) with brand guardianship (Optional) |
| Project Management | Team Lead + KAM + Senior Oversight |
Exclusive Benefits
Our Dedicated model transforms how enterprises handle creative needs. Your full-time team brings more than just creative skills – they deliver enterprise-grade solutions and AI-driven automation that streamline complex processes.
Global reach, local touch: Navigate multi-brand management with ease. Our teams support worldwide operations while maintaining brand consistency. From strategic advisory to 24/7 priority support, we’ve got you covered.
Enterprise-grade solutions: Access cutting-edge tools and processes:
- Global intranet & extranet platforms for seamless collaboration
- Interactive content creation for training and client engagement
- Comprehensive marketing and compliance guidelines
- Department workflows and CMO handbook
- End-to-end business automation support
- Specialized automation services and generative AI capabilities
- Worldwide usage rights
- Chatbot integration
- Global ethics hotline & whistleblowing service
Custom pricing, custom solutions: Every enterprise has unique needs. We tailor pricing and service packages to match your specific requirements, ensuring you get exactly what your business needs to thrive.
Whether you’re expanding globally or optimizing internal processes, our Dedicated model provides the resources, expertise, and support to drive your success. It’s more than outsourcing – it’s your partner in creative excellence.
Support Models at a Glance
Success in creative outsourcing isn’t just about talent—it’s about finding the right operational fit. We design support models tailored to your workflow, pairing you with a dedicated Key Account Manager who becomes an extension of your business. From our Base-Standard model for growing businesses to our Dedicated model for enterprises, each approach is backed by experienced professionals with Big4 expertise. Because your success hinges on true partnership, not just personnel.
SkilledX Support Models: Side-by-Side Comparison
| Feature | Base-Standard Model (Small Business) | Flexi-Hybrid Model (Growth) | Flexi-Hybrid Model (Scale-Up) | Dedicated Model (Corporate) |
|---|---|---|---|---|
| Best For | Startups, small businesses needing periodic support | Growing businesses with regular creative needs | Businesses needing consistent, complex support | Organizations requiring full creative department or a Global creative department |
| Contract Term | Annual with monthly billing | Annual with monthly billing | Annual with monthly billing | Annual with quarterly advance billing |
| Price Point | Starting $799/mo | Starting $1599/mo | Starting $3199/mo | Custom pricing |
| Monthly Hours | 50 hours | 100 hours | 200 hours | Custom |
| Bonus Hours | 33% included | 33% included | 33% included | Custom arrangement |
| Avg. Hours per Day | 2.5 hours | 5 hours | 10 hours | Custom |
| Live Support | No (2-hour response time) | Yes (2-hour booking) | Yes (2-hour booking or direct access) | Yes (always available) |
| Senior Oversight Structure | Quality review only | Included review | Fixed 2 hours/day for support | Full team integration |
| Senior Oversight Background | MNC/Big4 experience | Big4 experience | Big4 experience | Big4 experience |
| Support Type | Fixed ad-hoc support | Ad-hoc/dedicated hybrid | Ad-hoc/dedicated hybrid | Full-time dedicated team |
| Notice Period | 30 days | 30 days | 30 days | 30 days |
| Top-Up | Yes | Yes | Yes | Yes |
| Top-Up Rate | $16/hour | $16/hour | $16/hour | Custom |
| Package Lock-In | No | No | No | No |
| Support Format | Individual + Senior Oversight (Limited) + KAM | Individual + Senior Oversight (Ad-hoc) + KAM | Individual + Senior Oversight (Dedicated) + KAM | Team + Team Lead + Senior Oversight + KAM |
| Resource Allocation | SkilledX Talent Pool (Ad-Hoc) | One Designer (Ad-Hoc/Dedicated) | One Designer + Senior Oversight | Dedicated Team with Team Lead |
| Response Timing | Initial assessment within 2 hours | Live support with 2-hour advance booking | Direct access to senior oversight for urgent needs | Immediate response |
| Ethics Hotline | No | No | Yes | Yes (Global) |
| Content Writing/Consulting | Planned deliverables | Planned deliverables | Planned deliverables | Integrated service |
| Brand Development | Brand Identity Kit (Standard) | Brand Identity Kit (Advanced) | Brand Identity Kit (Comprehensive) | Brand Identity Kit (Comprehensive) with brand guardianship (Optional) |
| Project Management | KAM coordination | KAM coordination | KAM + Senior Oversight | Team Lead + KAM + Senior Oversight |
Note: Best viewed on desktop
SkilledX Support Models: Terms & Conditions at a Glance
| Terms & Conditions | Base-Standard Model (Small Business) | Flexi-Hybrid Model (Growth) | Flexi-Hybrid Model (Scale-Up) | Dedicated Model (Corporate) |
|---|---|---|---|---|
| Unused Hours | Don’t carry forward to next month | Don’t carry forward to next month | Don’t carry forward to next month | NA |
| Scope Changes | 24 hours advance notice required | 24 hours advance notice required | 24 hours advance notice required | NA |
| Client Coordination | Client provides brief via KAM | Client provides brief via KAM | Client provides brief via KAM | Client collaborates with team |
| Brand Guidelines | Client must provide | Client must provide | Client must provide | Client must provide |
| Working Hours | Standard business hours only | Standard business hours only | Standard business hours flexible | Standard business hours customizable |
| Project Revisions | Limited as per hours allocation | Limited as per hours allocation | Multiple included | Comprehensive revision process |
| Resource Continuity | Ad-hoc allocation | Consistent designer when possible | Dedicated designer | Full team consistency |
| Quality Assurance | Post-completion review | Ongoing review | Proactive review | Integrated quality system |
| Intellectual Property | Full rights transfer to client | Full rights transfer to client | Full rights transfer to client | Full rights transfer to client |
| Confidentiality | Standard NDA | Standard NDA | Enhanced NDA | Comprehensive NDA |
| Infrastructure Usage | Standard tools included | Standard tools included | Advanced tools included | Enterprise infrastructure included |
| After-Hours Support | Not available | Available with premium rate | Available with premium rate | Custom arrangement possible |
| Milestone Planning | Basic project tracking | Regular checkpoints | Strategic milestone planning | Comprehensive project governance |
| Rush Requests | Subject to availability | Accommodated when possible | Priority handling | Built-in flexibility |
| Communication Channels | Email and helpdesk | Email, helpdesk, and collaboration platform | Multiple channels including direct access | Dedicated communication system |
Note: Best viewed on desktop
Which Model Is Right For You?
Choose Base-Standard Model if you:
- Need professional creative support on an ad-hoc basis
- Have periodic rather than daily creative needs
- Want to build brand foundations without full-time staff
- Are looking for cost-effective, quality-focused solutions
- Need expert execution with Big4-level oversight
Choose Flexi-Hybrid Model if you:
- Need regular creative support but not full-time
- Want flexibility between ad-hoc and dedicated support
- Require live collaborative sessions
- Need adaptable resource allocation based on project demands
- Want a consistent resource who understands your brand
Choose Dedicated Model if you:
- Require a full creative department
- Need full-time resources focused exclusively on your brand
- Have complex, ongoing creative requirements
- Want comprehensive enterprise-grade solutions and workflows
- Need global support capabilities and advanced infrastructure
Starting Your Partnership
Initial Discussion
Your KAM will meet with you to understand your specific needs and help you choose the right package. They’ll explain how our team structure works and what support you can expect.
Team Setup
Once you select your package, we’ll introduce you to your team. For most clients, this includes a KAM who handles day-to-day communication, along with your assigned creative professionals.
Getting to Work
After the initial setup, you’ll receive access to our client portal and collaboration tools. Your team will begin working on your projects according to the agreed schedule, based on your model type. For the Base-Standard model, this means focused ad-hoc support when you need it. The Flexi-Hybrid model offers flexible resource allocation, while the Dedicated model provides full-time support.
Frequently Asked Questions
Here are answers to some of the most common questions we receive:
Package & Support
1. What are the standard support hours?
Support allocation varies by package. For example, a 100-hour Flexi-Hybrid model translates to approximately five hours daily over 20 working days monthly. Dedicated model operates during standard business hours, Monday to Friday.
2. How are public holidays handled?
You retain your full monthly hours regardless of holidays. Your KAM will help plan resource allocation around holidays to maintain workflow continuity.
3. Can I request urgent support outside working hours?
Yes, with 24-hour advance notice where possible. Additional charges may apply based on package terms. Your KAM can provide specific details for your package.
Communication & Workflow
1. Who is my primary point of contact? Your KAM oversees all communication and project coordination. They ensure smooth workflow between your team and our creative resources.
2. How do I submit support requests? Submit requests via our helpdesk or email your KAM. For live support (Growth package and above), book sessions 2 hours in advance.
3. What’s the difference between live support and regular support? Live support offers real-time collaboration, while regular support includes both live and project-based work. Your KAM can explain the specific support options available in your package.
Quality & Resources
1. How is work quality maintained? Senior oversight with Big4 experience reviews deliverables across all packages. For specific quality assurance processes, please discuss with your KAM.
2. What happens if my assigned team member is unavailable? We maintain backup support to ensure work continuity. Your KAM will notify you of any changes and manage transitions smoothly.
3. How are project priorities managed? Your KAM works with you to establish clear priorities and timelines. For specific workflow management details, please contact your KAM.
Billing & Subscriptions
1. What is the payment schedule? Payments are billed in advance with flexible monthly, bi-monthly, or quarterly options. Your KAM can provide detailed payment terms.
2. Can I upgrade my package? Yes, you can upgrade anytime as your needs grow. Contact your KAM to discuss upgrade options that best suit your requirements.
3. What happens when I use all my monthly hours? Top-up hours are available at standard rates. Your KAM will alert you before you reach your limit and discuss options.
Business Continuity
1. What happens if I need to pause services? Contact your KAM to discuss temporary service adjustments. We’ll work with you to find the best solution for your situation.
2. How do you handle business continuity? We maintain robust systems to ensure uninterrupted service. For specific continuity measures related to your package, please consult your KAM.
Note: For detailed information about specialized services, enterprise solutions, or custom requirements, please contact your KAM.